WE ARE THE CONTACT WITH OUR CLIENT'S CUSTOMERS.
We are a contact center that brings results to our customers thanks to our trained personnel and use of technologies that allow us to have continuous improvement.
Our work philosophy is based on transparency and flexibility, in order to meet our client's quality standards.
To make contact center processes more efficient by integrating human talent with the use and development of innovative information and communication technologies; fostering strong relationships with our clients, responding promptly to their needs, and protecting our environment through a commitment to social responsibility.
We are a company driven by exceptional talent, with an international presence and recognition. We develop our own products and services in alignment with global quality standards, while upholding our commitment to social responsibility and delivering attractive returns to our shareholders.
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Each day, all time, we work to meet our client's requirements through a unique quality service, the participation of expert human capital and the optimization of our processes.
Callfasst is born as a business area of FASST IT, a company from Queretaro, Mexico with more than 35 years of experience. With only 15 positions, we start operations to offer our services to the leading telecommunication company in Mexico.
We increased our number of positions to 540. This allowed us to serve our international clients. We also opened new facilities which allowed us to handle any kind of project.
Just two years later, we achieve 180 positions, thanks to the big demand of our services.
We have a capacity of 1,000 stations distributed on strategic points of the country. We keep on expanding and continuously improving in order to provide the best service to our client's customers.
We began our operations with bilingual services and have spent more than 10 years serving clients in Spanish, English, and Portuguese. Throughout this journey, we have embraced new challenges, gained a deeper understanding of different cultures, and demonstrated that experience, commitment, and a passion for service make all the difference.
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